1. Shipping Policy

1.1 Processing Time

• Orders are processed within [X] business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

1.2 Shipping Methods & Delivery Times

• We offer standard and expedited shipping options.

• Estimated delivery times depend on your location and chosen shipping method:

  • Standard Shipping: [X] business days L****Expedited Shipping: [X] business days

• Delivery times are estimates and not guaranteed.

1.3 Shipping Fees

• Shipping costs are calculated at checkout based on order weight and destination.

• Free shipping may be available on orders over [X] amount.

1.4 Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can track your order on our website or through the courier’s website.

1.5 Lost or Delayed Shipments

• If your order is delayed or lost, contact us at [your-email@example.com].

• We are not responsible for delays caused by couriers or unforeseen circumstances.

2. Refund Policy

2.1 Eligibility for Returns & Refunds

• We accept returns within [X] days of delivery.

• Items must be unused, in their original packaging, and in resellable condition.

• Certain items (e.g., perishable goods, personal care items) are non-refundable.

2.2 Return Process

• To initiate a return, contact us at [your-email@example.com] with your order details.

• Returns must be shipped back at the customer’s expense unless the return is due to our error.

• After receiving and inspecting the item, we will process your refund within [X] business days.

2.3 Refund Method

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to our mistake.

2.4 Damaged or Defective Items

• If you receive a damaged or defective product, contact us within [X] days with photos of the issue.

• We will replace the item or issue a refund at our discretion.